FAQs

Q: How can I contact you? 
A: tel: 877-253-6449 (M-F: 6a-4p PT, 9a-7p ET)
    email: customerservice@bowwowwaste.com.
    fax: 800-789-6619 
    address: 12316 World Trade Drive, San Diego, CA  92128

We have 21 full-time team members and our own 40,000 sf warehouse. We're not a 'virtual' business. Call us, 6a to 4p PT, Mon-Fri, and speak with a dog waste solutions expert. That’s the BOW WOW WASTE advantage. 

Q: Do your bags fit other dispensers?
A: Yes.  But, if they don't fit your dispensers, we'll send you our bag dispensers for free.  

Q: Is it easy to purchase from  Bow Wow Waste?
A: Yes. Order online, phone, fax or email. 

1) Municipality, City, Town, County, Gov't Agency--you're automatically APPROVED for Net 30 terms. We accept Purchase Orders. Choose BILL ME NET 30, at checkout. Your order ships today. We'll email an invoice and our W9, so you can set us up as a vendor and pay by check, credit card or ACH. That’s the BOW WOW WASTE advantage.  

2) Property Management or other businesses-- established for 2 years can request terms, by selecting BILL ME NET 30, at checkout.  That’s the BOW WOW WASTE advantage.

(Note: If your company requires our sign up thru a 3rd party payment or credentials service, to process payment of our invoice, please contact us before placing your order. We do not pay 3rd party portal sign up fees. You may wish to pay by credit card to speed your order along, today.)  

3) We have no forms to fill out, and an account number isn't needed--that’s the BOW WOW WASTE advantage. Our website has been designed for ease of use. Order in less than 60 seconds. That’s another BOW WOW WASTE advantage.    

Q: Is your company fully insured? 
A: Yes. You can download our Certificate of Insurance here: W9 & Certificate of Insurance  

Q: Do I pay Sales Tax?
A: We charge the applicable sales tax for orders delivered to addresses within the state(s) where we hold a nexus. For orders shipped to other areas, or if we fail to collect sales tax, customers are solely responsible for any sales taxes and/or other taxes that may apply. Please consult your local state's website for how to file a sales and use tax for out of state purchases you make. If you are charged sales tax and believe you are tax-exempt, please contact us. 

Q: Do you accept Purchase Orders (POs)? 
A: Yes. We will ship and bill you Net 30 terms. 

Q: Why Compare Delivered Prices?
A: Bow Wow Waste doesn't charge for shipping.  Some competitors have shipping charges that add 20-50% MORE to the final cost of the product. Always add the cost of the product AND the shipping, to get the true, delivered price. Choose Bow Wow Waste–Free Shipping 

OUR PROMISE-- If we can't beat the price you're paying now, for a comparable bag, we'll ship you a year's supply of our bags for free!  Ask our competitors to match that promise. 

Q: You have amazing reviews. Are they real?  
A: Our certified FIVE STAR feedback rating means that actual customers have given us their highest rating. * * * * * We post reviews, exactly as customers write them.  

Q: How many bag dispenser/bag types are there?  
A: The two most common types of commercial dispensers are – the Roll Bag dispenser and the Header Bag dispenser. If your bags are on a continuous roll, which requires the user to pull out and tear off at a perforation, then you use the ROLL BAG style. If the bags are FLAT PACKED and hang from rods or hooks inside the dispenser, then you need our Single Dispense Bag or The MittN Bag (header/card/mitt style). We also offer Tie-Handle Roll Bags, which fit all HD Supply®/Poopy Pouch® tie-handle dispensers and bags that match Doggie Walk Bags' Tissue-Style Bag, scented bag and an EZ-TIE Header Bag that matches www.dogpoopbags.com's EZ Tabbed Header Bag.

If we don't have a bag that matches what you're using now, we will send you FREE DISPENSERS so you can switch to any of our bags and start saving! 

Q: How many bags do your dispensers hold?
A: Our Roll Bag Dispenser allows 3 rolls (600 bags) at a time to dispense and stores 2 back up rolls inside for a total of 1000 bags! No other roll bag dispenser holds or dispenses more! The Single Dispense and The MittN Bag dispenser holds and dispenses 800 bags at a time. No other header dispenser holds more! Our Tie-Handle bag dispenser holds and dispenses 600 bags and Tissue-Style and EZ-TIE dispensers hold 420-600 bags. 

Q: How many bags do I need to start?
A: In a Dog Park, usage is 500-2000 bags per month, per dispenser. In a Condo/Apartment or HOA setting, plan for 300-800 bags per month. Usage can vary widely, however. The Bow Wow Waste® warehouse is fully stocked and we ship every order the same day, so you never have to overstock your inventory.   

Q: Are your Stations made from Aluminum?
A: Yes. Our Stations are built from commercial grade, rustproof, heavy gauge aluminum. Our square, telescoping, steel posts are the same, heavy-duty, galvanized posts used by municipalities. Smart managers specify steel posts, because the breakable aluminum posts, or weak U-channel posts, that some competitors sell, are just not strong enough for commercial use. Some competitors sell plastic stations with plastic posts that crack and fade, or steel cans and steel dispensers that will rust. Bow Wow Waste offers a rustproof, commercial, aluminum, UV-coated station, with a super-strong, galvanized, steel post and a 5-Year Warranty, free shipping. That’s the BOW WOW WASTE advantage. We've field tested every bag and station.  We have the expertise to know what works best for professional managers. 

Q: Is Installation of a Dog Waste Station easy?
A: Yes. We send complete instructions with each station. Allow 45 minutes for installation. No special skills or special tools required (you'll just need: 2 adjustable pliers, shovel or post hole digger, water and a bag of ready-mix cement). Every Bow Wow Waste® team member is required to pass our Station Installer Certification. So, you can always call us for expert installation advice, or watch our YOUTUBE installation video. 

Q: How fast do you ship?
A: All orders received by 7p ET, 4p PT are shipped the SAME DAY. We stock everything in our own warehouse and ship with our own staff, the same day you place the order. No drop shipping from a remote warehouse, and no back orders. 

Q: How fast will my order arrive?
A: Northeast/Mid Atlantic 4-5 days; Southeast/Mid-West 3-4 days; Southwest, West, Northwest 1-3 days. We ship from our own warehouse – not a fulfillment warehouse. 

Q: Can I get an automatic shipment every month or on the schedule I request?
A: Yes. Just let us know what you need, how often, and we'll do the rest. 

Q: Do I have to buy through a distributor?  
A: No, we ONLY sell direct to our customers. You SAVE money buying direct, instead of paying a distributor mark-up. We're the best choice dog waste products company, specializing in selling direct to Professional Managers! 

Q:  What is the PROP 65 Statement for CALIFORNIA RESIDENTS?
A: PROP 65 WARNING: Our products may expose you to materials, known to the State of California, that can cause cancer, birth defects or other reproductive harm. For more information go to www.p65warnings.ca.gov. 

Q: Why is Bow Wow Waste® my Best Choice?
A: If our quality, price and service wasn't that good, would 58,500+ customers have made us the #1, value-priced, commercial dog waste products supplier in the USA?  

Q: What's the Bow Wow Waste® Advantage?
A: We ONLY use high-speed, highly efficient equipment to produce our products. Our large VOLUME brings our costs way down lower than anyone else's. So, we can sell the same size, thickness, and quality bag at a price that's got more value than anybody else's. 

Q: What's Bow Wow Waste's mission? 
A: Our success is rooted in the classic story of the dedicated work ethic that built this great, diverse country. Our full-time staff ranges from 18 to 92 years old. Our team hails from CT, NY, NJ, CA, FL, WA, CO, TX, AL, WY, IL, NV and GA. Four team members are fluent in Spanish. One is a decorated Veteran. We're all here to get the job done for YOU. We work harder than any other dog products supplier to fulfill our mission. 

Q: What's THE BOW WOW WASTE® CHALLENGE?
A: Call us and we'll send you OUR bag and ANY competitors' bag you choose (Our competitors would never dare do that). Then you can compare and make your own decision. 

Q: What payment methods do you accept?
A: We accept checks and credit cards – VISA, MC, American Express and Discover. PayPal, too! If you're a municipality, property manager, or established business, we can bill you Net 30 days and you can pay the invoice by check or ACH. Just select the BILL ME NET 30 DAYS option in the shopping cart. If you are an individual customer, please select credit card or PayPal, only

(Note: If your company requires our sign up thru a 3rd party payment or credentials service, to process payment of our invoice, please contact us before placing your order. We do not pay 3rd party portal sign up fees. You may wish to pay by credit card to speed your order along, today.)   

Q: What size are your bags?
A: Roll Bags are 8" W x 13" L and fit ANY roll bag dispenser. The roll itself is 8" W x 2.75" D. Our Single Dispense bags are 8.5" W x 14.5" L and fit all header/mitt style bag dispensers. Tie-Handle bags are 7" W x 15" L, and fit all Poopy Pouch® jumbo roll dispensers; and The MittN Bag™ header bags are  8-1/2" W x 12" L with 5" end gusset pouch, and fit all header/mitt style bag dispensers. 

Q: What are the case pack quantities?
A: Our Roll Bags come in a case of 2000, 4000 or 6000 bags. Our Single Dispense Bags come in a box of 1000). The Tie-Handle Bags are packed 2400 bags (8 rolls of 300) and The MittN Bag header bags are packed 2000 bags (20 headers of 100) per case. 

Q: What's the story on bio-based bags? 
A: If our competitors claim that their bags have bio-based content, or agricultural content, or are made from bio-film, or are biodegradable, compostable, oxo-biodegradable, or earth-friendly, ask them for proof, in writing. The Federal Trade Commission has outlawed all such unsubstantiated claims. 

LEGAL WARNING: The Federal Trade Commission has made it illegal for dog waste bag manufactures to make any unsubstantiated environmental bag claims. If you buy dog waste bags that claim to be bio-based, or oxo-biodegradable, degradable, compostable, made from recycled material, printed with the 'chasing arrow' symbol, or claim to be environmentally friendly, and you distribute those bags to your residents under those pretenses, you may be legally liable for those illegal claims. Read through our competitors' websites. If they make any unsubstantiated, bio-based, bio-film, degradable, oxo-biodegradable or recycled claims, don't buy their bags

Q: Can you ship anywhere?
A: We ship for FREE to our 48 contiguous states. Email, or call, for reduced shipping rates to Hawaii and Alaska. 

Q: Are you a middleman or manufacturer?
A: Manufacturer. Our products are made for us in our partner factories on machinery we own. We warehouse every item in our own, fully staffed, spotless 40,000 sf facility. We've been in the dog waste products business for 32 years. Buy with 100% confidence.  

Q: Why is Bow Wow Waste® so popular with property managers?
A: We're the largest, value-priced supplier in the USA. We have our own warehouse and office team– we don't use 3rd party fulfillment centers. Your safety is our utmost concern.

Q: Are you experts in dog waste products? 
A: We specialize in dog waste products and we don't outsource anything. Some competitors outsource their warehousing, shipping, phone answering, suppliers, logistics.

Q: Will you be here tomorrow?
A: Yes. We've been in the dog waste product business since 1989, always 100% in-stock, in our own, fully company-staffed, office and warehouse. Bow Wow Waste® never runs out of supply! You can rely on us, just like our 58,500+ customers do! 

Q: What if I'm not 100% happy with my purchase? 
A: That's easy. If you're not 100% happy with the quality, or performance, of any of our products, we'll accept return for full refund, or we'll replace the item – you decide. We'll even pay to ship your order back to us. We're not happy, 'till you're happy. 

Q: Why are your bags and stations a much better value than competitors?
A: Three very simple reasons:

1) We sell direct, so there is no middleman mark-up.
2) Our prices offer the best value in the USA.
3) We are committed to helping communities establish a dog waste program, to make our environment as healthy and clean as it can be. 

© Copyright Bow Wow Waste 2021